Got questions? We've got answers.
Register, choose the "Organize events" role, then complete KYC verification (passport, ID, selfie). Approval typically happens within 12–24 hours.
Stripe (international cards) and Apple Pay / Google Pay. All payments are encrypted end-to-end. Local Haitian payment methods coming soon.
Standard organizers pay 5%. Verified Top Organizers pay 3%. The fee is automatically deducted from each ticket sale.
Earn 10 points for every $1 spent. Refer a friend and earn 500 bonus points on their first purchase. Reach Diamond level to unlock exclusive perks.
For $9.99/month, fans get 24h early access to ticket sales, reserved seats on sold-out events, a VIP badge, and priority support.
Organizers can request payouts of $10 or more from the Wallet tab. Payouts are processed within 24–72 hours via bank transfer.
Yes. Contact the organizer first. If unresolved, our admin team mediates and can issue refunds. Refunded tickets are released back to inventory.
Yes. We use bcrypt password hashing, JWT authentication, role-based access control, full audit logging, and encrypted at-rest storage. PCI-DSS compliance is on roadmap.